
Our Satisfaction Promise
At Cross Focused, we are committed to your satisfaction because we believe in spreading the Good News of God through original designs and quality products. We commit to providing you peace of mind before and after your purchase. See below for details on our Commitments and FAQ's.
Your trust in us to deliver quality products is something we do not take lightly. We aim to serve you based on the Biblical standard of treating others the way we would want to be treated (Luke 6:31).
Commitments
-
Refunds/Replacements
If we ship the wrong product, or the wrong size, or if your product arrives damaged, we will replace the item or provide a refund.
-
Custom Made For You
All orders custom made. Therefore, we cannot accept returns for accidental orders or preference changes.
-
Personalization Errors
For personalized items, we are not responsible for errors caused by incorrect information supplied with an order. If there is an error on our part during production, we will correct it at no charge.

Frequently Asked Questions
How Do I Initiate A Claim?
To initiate a claim under our Satisfaction Guarantee, please contact us. Provide your order number, a description of the issue, and photographs of the problem.
Do You Have A Phone Support Line?
Not at this time. We are a family small business. We will respond to web-contacts and email as quickly as possible, typically within 24 hours.